Service
Live CCTV Monitoring
A human operator behind every camera feed, 24/7. We watch your apartment community’s cameras in real time — we don’t just review them after the police are already there. Multifamily-only since 2014.
A human operator behind every camera feed, 24/7. We watch your apartment community’s cameras in real time — we don’t just review them after the police are already there. Multifamily-only since 2014.
Walk through almost any Houston apartment community at 2am and ask the manager what their cameras are doing. The honest answer: recording, in case we need it later. Which means the cameras catch the package theft, the trespasser, the auto break-in — after it’s done. The footage gets pulled the next morning. Maybe HPD takes a report. The resident still lost their package. The car still got broken into. The cameras did exactly what they were designed to do, and the resident is still moving out at lease end.
Live monitoring inverts that. Your existing cameras — whatever DVR or NVR you already own — get piped into our Houston ops center where trained operators watch them in real time, 24/7. When the AI flags motion in a sensitive zone (pool after hours, mail kiosk at 3am, garage stairwell, dumpster corral) the operator gets eyes on it in seconds. Then the decision tree fires: deter via speaker, dispatch patrol, call HPD. Most incidents end at step one. The guy walking past the mail kiosk hears "Sir, you are being recorded. Please leave the property" from a ceiling speaker, looks up, and walks away. No theft, no report, no insurance claim, no resident complaint.
The cost asymmetry is the whole story. Your hardware is already paid for. Adding live operators to existing cameras typically costs less per month than a single shift of additional patrol — and covers your entire property at once. The trick is doing it well: AI tuned for multifamily false-positives (balcony curtains in the wind, neighborhood cats, the recurring courier who arrives at 4am), operators who know your specific layout, talk-down speakers placed where people actually loiter. None of that comes from a generic monitoring company.
Every contract starts with a camera-health audit so you know exactly what you’re paying us to watch — and what you should fix or replace before we start.
We inventory every camera, every angle, every feed. You get a brutally honest map of what works, what’s broken, and what’s pointed at the sky.
Feeds piped to our ops center via your existing DVR/NVR. No new hardware in most cases. Encrypted, on-prem-friendly.
First 14 days we tune the AI to your property. The cat that crosses the pool deck nightly stops triggering after night three.
Real-time monitoring, verbal intervention, dispatch escalation, daily reports. Month-to-month after 30-day pilot.
Live monitoring is priced primarily by camera count and active hours. A 24-camera property monitored 24/7 is a different rate than a 24-camera property monitored only between 8pm and 8am. We bundle the AI analytics, the operator labor, and the 90-day clip archive into a single monthly figure per camera per shift.
What shifts the rate: whether talk-down speakers are installed (we can install or use existing), whether you also contract our patrol (bundled dispatch is faster and cheaper than going through HPD on every trigger), and special-event coverage like resident move-in weekends or pool season. Camera replacement, if needed, is quoted separately at hardware cost — we don’t mark up cameras.
Every assessment is free. Quotes are property-specific. We’ll tell you the dollar number for your exact camera count, your exact hours, your exact layout — not a tier we made up to push.
An office park has predictable hours, no kids, no pets, no balconies, no overnight foot traffic. A retail store has one entrance and three cameras. A 240-unit apartment community has the highest false-positive rate of any property class in security. Trees in the wind. Pool noodles floating across a deck. Resident pets on balconies. Couriers at 4am. Teenage residents being teenagers in the breezeway.
A generic CCTV monitoring company will either flood you with false alarms (which makes residents lose faith) or ignore so many triggers that they miss the real ones (which makes you lose faith). We’ve been tuning multifamily-specific AI rules since 2014. We know that the silhouette at the mail kiosk at 11pm is almost always a delivery driver and almost never a thief. We know which silhouettes aren’t. That’s the entire job.
And we know your residents. The operator on the talk-down speaker has been trained on multifamily-resident escalation language — not loss-prevention-officer language. There is a difference between de-escalating a resident locked out at 11pm and de-escalating a shoplifter. The wrong words cost you lease renewals.
No. We work with the cameras and DVR/NVR you already own — Hikvision, Dahua, Lorex, Uniview, Avigilon, Axis, Hanwha, and most ONVIF-compliant systems. Our first job is to inventory what you have and tell you honestly what’s salvageable. If something needs replacing, we’ll tell you at hardware cost — we don’t mark up cameras.
Operators see motion within seconds. The decision tree (deter via speaker, dispatch patrol, call HPD) typically resolves in under 60 seconds from detection. Most incidents are over — meaning the subject has left the property — before HPD would even have a unit in the area.
Yes — with talk-down speakers installed at key locations. Pool, mail kiosk, dumpster area, garage entry, and laundry rooms are the standard placements. The voice-from-the-sky effect is one of the most cost-effective deterrents in multifamily security. The first time a kid trying door handles hears "Stop. You are being recorded." from the breezeway speaker, they almost never come back.
Your existing DVR/NVR retention stays as-is (typically 14–30 days). Our monitoring software stores incident clips separately for 90 days in a cloud archive — tagged, searchable, and defensible for insurance claims, lease disputes, and HPD requests.
Then the first deliverable is the camera-health audit. We tell you which cameras work, which need repointing, which need replacement — and what an honest minimum-viable coverage looks like. We do not push hardware sales. If you can wait 60 days to fix four key cameras, we’ll tell you that.
Both. AI analytics filter the obvious triggers (waving trees, parked cars, neighborhood pets). Trained human operators verify the real ones and act. Pure-AI systems generate too many false dispatches at multifamily properties — the trees and balconies break them. Pure-human systems can’t scale across 24 cameras. The hybrid is what works.
When the talk-down doesn’t do it, the marked vehicle does. Same dispatch line.
ExplorePair gate-credential events with camera footage at the same timestamp.
ExploreLive operator sees it, our team is moving before residents finish dialing 911.
ExploreWe’ll inventory what you have, tell you what’s actually monitorable, and quote your property’s exact monthly number.